Eng
FAQ
Q1
What has been done to protect the security of my information in the future?
Answer:
Protection of customer data is a very important part of our service promise.
Upon the learning of the incident, we immediately engaged third-party forensic experts to contain the incident and to further secure our systems.
Our IT team has also been working diligently to implement additional measures to further enhance the security of our IT infrastructure to help ensure that the data we hold is protected.
Upon the learning of the incident, we immediately engaged third-party forensic experts to contain the incident and to further secure our systems.
Our IT team has also been working diligently to implement additional measures to further enhance the security of our IT infrastructure to help ensure that the data we hold is protected.
Q2
Will this incident affect my booking?
Answer:
Our reservation system is operating as usual.
Q3
Has my information been used fraudulently?
Answer:
We have no evidence that personal data has been misused.
The incident has also been reported to the Hong Kong Police and relevant authorities.
The incident has also been reported to the Hong Kong Police and relevant authorities.
Q4
Are my credit card details safe?
Answer:
All payment card and expiry date data was stored in encrypted form in our system and it has not been confirmed whether the data was decrypted in the course of the incident.
If there is a possibility that your credit card information was involved in this incident, “payment card number and expiry date” will be highlighted in the notice you received. If you have received the email, letter or SMS from us relating to this incident, we encourage you to follow its security recommendations.
We are highlighting this to you in an abundance of caution. It is always advisable to closely review your payment card statements for any unauthorised charges.
If you believe you have been a victim of financial fraud, as always, you should contact your bank or your credit card company.
If there is a possibility that your credit card information was involved in this incident, “payment card number and expiry date” will be highlighted in the notice you received. If you have received the email, letter or SMS from us relating to this incident, we encourage you to follow its security recommendations.
We are highlighting this to you in an abundance of caution. It is always advisable to closely review your payment card statements for any unauthorised charges.
If you believe you have been a victim of financial fraud, as always, you should contact your bank or your credit card company.
Q5
I have received an SMS notice from the number mentioned. Where can I find more information?
Answer:
You may review the notice regarding this incident to this incident in the “notices” section of this website.
Q6
I have received the notice (either by email, letter or SMS). What needs to be done now?
Answer:
If you have received a notice from us relating to this incident, we encourage you to follow the recommendations in the notice.
As a precautionary measure, we recommend our guests to always be vigilant against phishing or other attempted scams and alert to any suspicious activity. We also recommend that our guests monitor their payment card statements for any unauthorised activity.
As a precautionary measure, we recommend our guests to always be vigilant against phishing or other attempted scams and alert to any suspicious activity. We also recommend that our guests monitor their payment card statements for any unauthorised activity.
Q7
How and when will I be informed?
Answer:
We are now in the process of notifying guests whose reservation data may have been accessed or obtained as part of this incident.
If you are among this group, you will receive either an email from [email protected], a letter by post or an SMS which contains details of the situation and the information involved.
If you are among this group, you will receive either an email from [email protected], a letter by post or an SMS which contains details of the situation and the information involved.
Q8
Who and what information is affected in this incident?
Answer:
We know that the incident involved some of the hotels’ accommodation reservation databases, and the affected data will be the data of guests who stayed in those hotels. Guests whose reservation data may have been accessed or obtained as part of this incident are being notified as appropriate.
If you are among this group, you will receive either an email from [email protected], a letter by post or an SMS which contains details of the situation, the information involved and security recommendations you may wish to follow.
If you are among this group, you will receive either an email from [email protected], a letter by post or an SMS which contains details of the situation, the information involved and security recommendations you may wish to follow.