Cybersecurity Incident

Latest update: 19 Feb 2022 09:00 HKT (GMT+8)

Harbour Plaza Hotel Management Limited recently suffered a cybersecurity incident involving unauthorised access to some of its hotels’ accommodation reservation databases. Upon learning of the incident, we immediately engaged a team of third-party forensic experts to actively investigate and contain the incident. Additional measures have also been implemented to further secure our systems.

We have identified individuals whose personal information was involved and we are in the process of notifying them. Affected individuals will receive an email from notify@harbourplazanotify.com, a letter by post or an SMS which contains details of the situation and the information involved.

The incident has been reported to the Hong Kong Police and other relevant authorities. As a precautionary measure, we recommend that our guests to always be vigilant against phishing or other attempted scams and alert to any suspicious activity. We also recommend that our guests monitor their payment card statements for any unauthorised activity.

Please see further information about the incident in our frequently asked questions. These will be updated as we receive further information.

If you have further questions in relation to this matter, you can contact us via email at privacy@harbour-plaza.com

Protection of customer data is a very important part of our service promise. We denounce the action of the perpetrators and will continue to work with the relevant authorities to mitigate the impact and uphold our commitment to protecting personal data.

For media enquiries, please contact our PR representatives at Edelman via email:

Ms. Cheung sara.cheung@edelman.com or Ms. Hui angela.hui@edelman.com